Remember the pizza that we got when we were at Mayo? Well Tony decided to send the picture of the pizza to Toppers to let them know that their product was substandard at the very least, never mind how the pizza looked when we opened the box. The Toppers Owner/Operator immediately responded. He’s agreed to refund our money and has been more than sincere about how their product was delivered to us.
As has been acknowledged, your pizza was a dreadful example of our product. The picture you sent was immediately forwarded to my team and will be discussed ad nauseam as an example of how to lose a potential customer. Life is easier when we just get it right from the beginning, and I sincerely apologize that we didn’t do that for you and your wife.
We’re family owner/operators who really do care about what we do; this business is our livelihood. And though we’re far from perfect, we fight like crazy to treat people right. This is especially true when we drop the ball.
Again, I wish we would have gotten it right the first time…but there are no do-overs in the real world. With that being said, please do let me know if there is anything further I can offer in order to compensate for the disappointment we have caused.
Tony and I have made complaints over the years if food/service wasn’t up to par. We don’t really expect anything in return, but just an acknowledgment that they do better to the next customer. Half the time we never get a response. Tony wrote to Chik-fil-A about how awful their chicken sandwich was. It was oily, tasted like onion rings. Their response? They wanted to give him a coupon for the same exact sandwich! So we appreciate Keith’s honesty and apology.
Last weekend I was in full food prep mode. I ended up making 24 breakfast tacos!
It was so busy at work yesterday right off the bat, I didn’t even have time to take a picture, so this picture was from my Instagram page – this is basically what I had yesterday – I do add a bit of fresh spinach when I reheat them at work.
It was so busy I never ended up going to the gym. I had actually brought clothes to change and walk outside – it was a gorgeous 70 degree day. I ended up eating at my desk. I brought chicken noodle soup and made a roast beef and Swiss lorraine panini. I love having a panini maker at work, although sometimes my co-workers hate it because the delicious smell wafts through the whole office.
I had “ideas” for what to make for dinner. Still have chili mac, I had ravioli, Italian sausage, burgers. Tony decided on Italian sausage, so I ran with that. I had this bag of ravioli in my freezer and decided to give it a go.
Having a red sauce with pumpkin pasta sounded like ass to me, so I made a quick alfredo – 1 tablespoon butter, 1 tablespoon flour, 3/4 cup milk – then once that got thick I added 1 tablespoon grated parm, a pinch of nutmeg and added in chopped spinach and sliced the sausage and mixed that in as well. At the very end I tossed in some chopped diced tomato.
I loved the sauce and the sausage – but the pumpkin ravioli tasted like ass – SO sweet – almost a mixture of pumpkin and brown sugar? I tried adding some crushed red pepper flakes to try to balance some of the sweetness, but it didn’t work. I ended up eating barely 2 ravioli and threw the rest out. So at 9:30 I was still hungry so I made Tony and I some popcorn. And I am just about to put out the popcorn we didn’t eat for the chipmunks and squirrels – I haven’t seen Lyle or Kyle for a while!
When I was talking to my daughter on the way home last night, she told me she had today off, so we are meeting for lunch. Then I talked to my Mom and found out she didn’t have any plans, so she’s meeting us out for lunch too!
We have news about our next trip to Mayo – we leave next Wednesday afternoon and his heart biopsy is scheduled for Thursday. We won’t know what time until after 7:00 p.m. when we call a central scheduling number to find out exactly what time. We are actually happy we have a bit of a break before our next visit. I believe that’s the last test we need before they determine the next course of action. We sincerely appreciate your prayers, good vibes, etc.!
Happy Friday – make it a great day!